Refund Policy

Last updated: April 13, 2026

1. Digital Products & the Right of Withdrawal

All HYPEX products are digital licenses delivered electronically through our customer panel. No physical goods are shipped.

Under the EU Consumer Rights Directive (2011/83/EU), Article 16(m), the statutory 14-day right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal.

By completing a purchase on HYPEX, you:

• Expressly consent to the immediate delivery and performance of the digital content.
• Acknowledge that the digital license is made available to you immediately upon payment.
• Acknowledge that you lose your right of withdrawal once the license has been redeemed or the software has been accessed.

2. No Refunds Once Redeemed

Once a digital license has been redeemed, activated, or the software has been downloaded or accessed, no refund will be issued.

This includes, but is not limited to:

• Licenses that have been activated with a Hardware ID (HWID).
• Software that has been downloaded or loaded through the HYPEX loader.
• Subscription-based licenses where the current billing period has begun.
• Situations where the user's system does not meet the stated requirements.
• Situations where the user has been banned or restricted from the game by the game publisher.

3. Exceptions

We may consider a refund or credit at our sole discretion in the following cases:

• Duplicate purchase — if you accidentally purchased the same product twice. Contact us within 24 hours of the duplicate transaction.
• Technical failure — if we are unable to deliver the product due to a confirmed issue on our end and cannot resolve it within a reasonable timeframe.

Refund requests for exceptions must be submitted within 48 hours of the original purchase.

4. Subscription Cancellations

For subscription-based products (e.g., monthly licenses):

• You may cancel your subscription at any time through the customer panel.
• Cancellation takes effect at the end of the current billing period.
• No partial refunds are issued for the remaining days of an active billing period.
• You retain access to the software until the end of the paid period.

5. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider instead of contacting us directly will result in:

• Immediate termination of your account and all associated licenses.
• A permanent ban from all HYPEX services.

We strongly encourage you to contact us first to resolve any payment-related concerns.

6. Product Downtime & Updates

Our software may experience temporary downtime due to game updates, maintenance, or detection events. Downtime is not grounds for a refund, as:

• We actively work to restore functionality as quickly as possible.
• Update timelines vary depending on the game and the nature of the update.
• The status of all products is publicly available on our status page.

7. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 3, contact us through:

• Our Discord server
• The customer panel support section

Please include your order ID, username, and a description of the issue. We aim to respond within 48 hours.

8. EU Consumer Rights

This refund policy is compliant with the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection laws. As a consumer in the EU, your statutory rights under mandatory national law are not affected by this policy.

For unresolved disputes, EU consumers may use the EU Online Dispute Resolution platform.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.